Pricing
Pricing & Billing
Every Opsnexus engagement is priced with a custom written quote. Infrastructure work varies too much for a price list to be honest — so instead, you get a fixed number in writing, in your currency, before any work starts or any money changes hands.
How a quote works
- Free strategy call. We learn what you need. There is no charge for this call or for preparing a quote.
- Written proposal. You receive a proposal or statement of work that sets out the scope, deliverables, timeline, total price, currency, billing schedule, and payment terms.
- Your approval. Work begins only after you accept the proposal in writing. Nothing is invoiced before that.
- Changes stay in writing. If the scope changes, we send an updated quote for approval first — no surprise charges.
Engagement types
One agreed price for a written scope, invoiced by milestone as set out in your proposal.
A fixed monthly fee for an agreed scope and service level, invoiced monthly.
A monthly rate per engineer, invoiced monthly.
Currency
We bill in US dollars (USD) or British pounds (GBP). The currency is stated on your proposal, and every invoice is issued in that same currency.
Invoices and payment terms
- Invoices are issued by Opsnexus LLC and show the services provided, the billing period or milestone, the amount, and the currency.
- Payment is due within 7, 15, or 30 days of the invoice date (Net 7, Net 15, or Net 30). The terms that apply to you are agreed in your proposal and printed on every invoice.
- If an engagement requires a deposit, the amount is stated in the proposal before you sign.
How to pay
- Bank transfer to the Opsnexus LLC business account shown on your invoice.
- Card or online payment via Stripe, using the secure, Stripe-hosted payment link on your invoice. Card details are entered directly with Stripe — they are never seen or stored by Opsnexus.
We will never ask for card or bank details by email, phone, chat, or through the contact form on this website. If you receive a request to pay into different bank details than those on your invoice, please confirm with us at support@opsnexus.agency before paying.
Cancellation and refunds
Engagements can be cancelled with 7 days’ written notice. For fixed-price projects you pay only for milestones completed; deposits and prepayments for work not yet started are fully refundable. Refunds go back to the original payment method within 15 days. Full details are in our Refund & Cancellation Policy.
Questions about billing
For quotes, invoices, or payments, email support@opsnexus.agency.